Refund policy

The 30-day guarantee

Every PupPOV Dog Collar Camera comes with a 30-day guarantee. If you're not happy with it, contact us within 30 days of delivery with your order number and we'll refund the full purchase price to your original payment method.

You don't need to send the PupPOV back, and it doesn't need to be unused. If you'd rather return it anyway, let us know and we'll cover the postage.

How to make a claim

• Reply to your order confirmation email with your order number and a short note on what didn't work for you.
• We reply and confirm your refund. You keep the PupPOV.
• We start the refund within three business days of approving your claim. It reaches your account five to ten business days after that, depending on your bank.

Lost, stolen or damaged parcels

If your order has Shipping Protection (added at checkout, or included with the Duo and Trio bundles) and your parcel is lost in transit, taken from your porch, or arrives damaged, contact us with your order number and a photo where it helps, and we'll refund your order in full. This is separate from the 30-day guarantee and isn't limited to 30 days. We don't send replacements.

If we send you the wrong item, contact us and we'll refund it in full, whether or not your order has Shipping Protection.

Shipping costs

Standard shipping is free on every order. If you added 1-Year Warranty or Shipping Protection, those charges are refunded too. Your refund is everything you paid.

Cancellations

Contact us within 12 hours of ordering and we'll cancel and refund before the order ships. After that it's usually already with the warehouse, so let it arrive and use the 30-day guarantee.

What isn't covered

Orders more than 30 days past delivery, and anything not bought from the PupPOV store.

This policy applies to orders placed on the PupPOV store. We ship to the United States, Canada and the European Union.